Return Policy

At New Baby World, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help. Please read our return policy carefully before initiating a return.

Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be made within 7 days of receiving your order.
The item must be unused, unwashed, and in its original condition.
The item must be in its original packaging with all tags attached.
Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items

The following items cannot be returned:

Items that have been used, washed, or damaged after delivery
Perishable or hygiene-sensitive products (e.g., feeding accessories, pacifiers)
Items marked as Final Sale or Non-Returnable on the product page
Gift cards

How to Initiate a Return

To start a return, please follow these steps:

Contact our customer support team at newbabyworldofficial@gmail.com within 7 days of receiving your order.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and provide return instructions within 2 business days.
Pack the item securely in its original packaging and ship it to the address provided by our team.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days.
Refunds will be issued to the original payment method used at the time of purchase.
Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

If you received a defective, damaged, or incorrect item, we will gladly exchange it at no additional cost. Please contact us within 7 days of delivery with photos of the issue to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at newbabyworldofficial@gmail.com with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.